TERMS AND CONDITIONS
1. Guzel Dezayns Limited and Application of these Terms and Conditions
1.1 These terms and conditions set out the basis on which you can use our website and the terms applicable to any
orders placed with or through us. By accessing, browsing, using or registering with the website, you confirm that you
have read, understood and agree to these Terms and Conditions in their entirety. You must not use this website if you
do not agree to these Terms and Conditions.
1.2 Reference to “we”, “us” or “our” in these Terms and Conditions shall be to Guzel Dezayns Limited. We are a
limited liability company incorporated in England with company registration number 08670089. Our registered office
is at 3 Astwood Drive, Stanmore HA7 3FR, England and our VAT registration number is 204 4361 47.
1.3 In the event of any order enquiries or general queries, you can contact us at firstname.lastname@example.org and/or by
phone on +44 7956 821 080.
2. Your Orders
2.1 You may place order(s) online through our website by following the onscreen prompts or by telephone on +44 7956
2.2 All orders effected through us (whether through our website or not) and accepted by us shall be subject to these
Terms and Conditions and you will be deemed to have read, agreed and accepted the terms set out below upon each
order placed with or through us.
2.3 Where you are placing an order on-line, you will have the opportunity to verify, correct and, upon your satisfaction
of the order being placed, confirm your order to us.
2.4 All orders placed by you are subject to acceptance by us. We will send you an acknowledgement email to the last
email address given to us to confirm any orders placed by you which have been received by us. The email
acknowledgement is not acceptance by us of your order and we reserve the right not to accept any orders placed by
you. Further, the processing of your payment does not in law constitute our acceptance of your order. A contract
shall only arise between us when we despatch the goods that we have accepted for sale to you. All contracts shall be
concluded in English.
3. Price and Payment Terms
3.1 The price payable shall be as set out on the website or as agreed by us with you. All prices include the current
applicable VAT but we reserve the right to charge VAT in the event of a change in legislation or otherwise. All prices
shown are, otherwise stated, in British pounds sterling.
3.2 You agree to pay the separate charges related to delivery. The delivery charge applicable will be as set out on our
website and as requested by you or, where ordered by telephone, as agreed in writing between you and us. This
charge will be added to your final invoice and payment request.
3.3 Certain countries charge a duty or import levy on goods. You are responsible for checking and paying any such duties
or levies applicable in your country. You will not be entitled to cancel any orders accepted by us for refusing to pay
the duty or import levy applicable in your country.
3.4 All prices are correct at the time of publication on our website. Nevertheless, we reserve the right to update and
change our prices without notice. In the event of any incorrect prices published on our site, we shall contact you to
determine whether you wish to order at the correct price. We will not process your order until such confirmation is
3.5 Unless we have agreed otherwise in writing with you, in order to process your order you agree to pay for your order
in full at the time of placing your order including any applicable delivery charges.
3.6 You can pay for your order by using any of the major debit cards such as VISA or MasterCard or by bank transfer to
us. We may charge a fee for payment by credit cards or by American Express. Where you wish to effect a bank
transfer payment to us, you are requested to contact us and we shall supply the bank details separately.
3.7 You agree not to send or communicate to us any payment card details by email. We shall not be responsible for any
losses in you transmitting any payment information to us by internet or email.
3.8 By using a credit or debit card, you confirm that you are fully authorised to use such card.
3.9 You acknowledge that payment to us by debit or credit card is subject to the terms of the card issuing company.
Where a card issuer declines to process your payment, we shall not be obliged to process your order and we shall not
be liable to you under any circumstances for such failed order.
4. Cancellation of Your Order
4.1 You have the right to withdraw your order at any time prior to our acceptance of your order.
4.2 Under the Consumer Contracts Regulations (the “CCR”) you are entitled to a “cooling off” period and to cancel
orders placed with us within 14 calendar days from the day you received the goods. Your right to cancel orders will
not apply to personalised, customised, made to measure or bespoke orders or if you are purchasing as a trader. Legal
rights of cancellation under the Consumer Contracts Regulations only apply to consumers based in the UK or the
European Union. Subject to applicable law, you will lose your right to cancel after the expiry of the “cooling off”
4.3 Where you wish to cancel an order under the CCR, you are required to inform us of this decision within 14 calendar
days from the day you received the goods. We recommend that you communicate any intention to cancel your order
in writing as it is your responsibility to be able to show that your order was cancelled within the cancellation period.
4.4 Once you have communicated your intention to cancel the order, you must at your cost return the goods within 14
days of you having notified us of your intention to cancel the notice. You should send the goods to our registered
office indicated above. We shall not be responsible for any loss or damage to goods you choose to return to us. We
reserve the right to charge you (or not refund applicable amounts applicable to the damage or loss) for any products
lost or damaged in transit to us.
4.5 For orders cancelled under the CRR, we will reimburse all payments received from you including the cost of delivery
(except for supplementary costs arising if you chose a type of delivery other than the least expensive type of
standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods
supplied, if the loss is the result of unnecessary handling by you. We will not refund delivery charges where you
cancel part of an order.
4.5 For orders cancelled under the CRR, we will make the reimbursement without delay and no later than 14 days after
the day we receive back from you any goods supplied or 14 days after the day you provide evidence that you have
returned the goods. We will refund all amounts due to you to the debit or credit card provided when you first
placed the order.
4.6 Goods ordered which are personalised, customised, made to measure or bespoke cannot be cancelled or returned by
you once you have received email confirmation that your order has been received. Accordingly, no refunds will be
given on items made to your specification unless there is a manufacturing defect or the goods are not as ordered.
For hygiene reasons, duvets and pillows cannot be returned if unwrapped or unsealed unless faulty. We will not be
obliged to refund you for items you claim are faulty where it appears that the damage or fault to the goods are as a
result of use, wear and tear or your negligence.
4.7 The above does not affect any rights you may have as a consumer under applicable law.
5.1 We will confirm the delivery period in the email acknowledging your order or separately prior to your order being
accepted by us. Unless we have an agreed time or period or your order is a personalised, customised, made to
measure or a bespoke order, we will normally aim to deliver your goods without undue delay and, in any event,
within 30 days after the day on which the contract is entered into in law.
5.2 A valid signature may be required on delivery. We shall not be liable to you in the event that our courier is not able
to deliver the goods to you due to a lack of signatory or for other reasons beyond our control for which you have not
taken reasonable steps to enable delivery to take place at the given time and place. If you delay delivery, or
delivery fails because you have not taken appropriate steps, we will try to arrange for an alternative delivery date.
If delivery fails as a result of circumstances within your reasonable control, the cost of any re-delivery shall be borne
by you. If we are unable to arrange a date for re-delivery we may cancel your order and refund to you the price that
you have paid for the goods, less the failed delivery costs.
6. Product Description
6.1 All reasonable precautions have been taken to ensure that the information on this site including the prices stated is
correct and the goods photographed are accurate and properly described. Notwithstanding our efforts, the products
described and specifications are indicative and only for the purposes of giving you a general description of the
6.2 All goods displayed are subject to availability. We will take all reasonable steps to offer you as soon as practicable
alternative goods of equal or higher quality if we cannot supply the goods you ordered.
6.3 You should be aware that the colour displayed on the website may differ from monitor to monitor due to technical
reasons beyond our control and the actual colour of the goods delivered may differ.
7.1 To the extent permitted by law, neither us nor any of our directors or officers or agents shall be liable to you for
any indirect, special or consequential loss however caused. We shall not be liable to you for any losses which were
not foreseeable which may have arisen from your ordering any goods with us or for using our website.
7.2 We exclude all express or implied terms, conditions or warranties with regards to any goods.
7.3 To the extent we may be found liable to you for whatever reason, our liability will be limited to direct losses up to
the maximum amount of your order.
7.4 We do not accept liability for Force Majeure. For these purposes, “Force majeure” shall mean any failure or delay
in supply or delivery or for any damage or defect to goods supplied or delivered hereunder or for any other liability,
in each case that is caused by any event or circumstance beyond our reasonable control including, without
limitation, accidents, extreme weather conditions, fire, explosion, flood, storm, earthquake, natural disaster,
failure of telecommunications networks, inability to use transport networks, mechanical failures, acts of God,
terrorist attack, war, civil commotion, riots, strikes, lockouts and other industrial disputes, acts or restraints of
government, and imposition or restrictions of imports or exports.
7.5 Unless specifically agreed in writing with you, all goods are supplied to comply with UK laws, regulations and
standards. We cannot confirm that the goods will conform to standards or laws outside of the UK.
7.6 We do not limit in any way liability by law for death or personal injury resulting from our negligence, fraud or
fraudulent misrepresentation or for any other liability that cannot be limited or excluded as a matter of applicable
8.1 This website and its content are owned and is the intellectual property of Guzel Dezayns Limited.
8.2 We reserve the right to withdraw the website, any information contained in the website, and any goods offered for
sale on the website, at any time. If you access our website from outside the UK you are responsible for compliance
with local laws where they are applicable.
9. Your Use of the Website
9.1 You should only use this website for lawful purposes and you must not use it in a way that infringes the rights of
anyone else or that restricts or inhibits anyone else´s enjoyment of the website. You agree not to use the website
or any part of it in a manner that would be considered a criminal offence, give rise to civil liability, or otherwise be
contrary to the law of or infringe the rights of any third party, in any country in the world.
9.2 You may use, download and display the contents of this website on a computer screen and also print a copy of its
contents provided it is being done for your own legitimate use. Otherwise, you may not without our prior written
(a) copy, reproduce, use or otherwise deal with any content from website;
(b) modify, distribute or re-post any content from the website for any purpose;
(c) reproduce, crawl, frame, link to or deep-link into this website on or from any other website or application/app
or any other device connected to the internet; or
(d) use the content of the website for any commercial exploitation whatsoever;
(e) reproduce or transmit to, or store in, any other website or other form of electronic retrieval system any part of
(f) distribute or incorporate in any other work or publication, whether in hard copy or electronic or any other form
any part of the website;
9.3 You agree not to use the website to disseminate any unlawful, libellous, threatening, abusive, bullying, vulgar,
obscene, or otherwise objectionable material or to transmit material that encourages conduct that constitutes a
criminal offence, results in civil liability or otherwise breaches any laws, regulations or codes of practice, to gain
unauthorised access to our or other computer systems, interfere with any other person's use or enjoyment of the
website or the internet, interfere or disrupt websites connected to the website or make, transmit or store
electronic copies of materials protected by copyright.
9.4 We will not be liable for any claims, damages and costs, including legal fees, arising out of any misuse of the
website by you or any user of your computer equipment, whether authorised by you or not, or any misuse of the
9.5 You must be 18 years or older to use the website and purchase goods offered for sale on this website.
9.6 We use reasonable efforts to ensure that this website is free from viruses and other malicious or harmful content.
However, we cannot guarantee that your use of this website (including any content on it or any website accessible
from it) will not cause damage to your computer or other device.
9.7 It is your responsibility to ensure that you have the right equipment and software (including antivirus software) to
use the website safely and to screen out anything that may damage or harm your computer or other device.
9.8 We shall not be liable to any person for any loss or damage they suffer as a result of viruses or other malicious or
harmful content that they access from or via the website.
9.9 We may have placed links on this website to other websites we think you may want to visit. We do not vet these
websites and do not have any control over their contents. We do not accept any liability in respect of the use of
9.10 Our website is provided by us without any warranties or guarantees. You must bear the risks associated with the
use of the internet.
9.11 We reserve the right to change and update these Terms and Conditions from time to time. We recommend that
you revisit this page regularly to keep informed of the current Terms and Conditions. By continuing to access,
browse and use this website, you will be deemed to have agreed to any changes or updates to our Terms and
10.1 We may use so-called "Cookies". Cookies are small text files that are deposited in the buffer memory of your
browsers. The information contained in the cookies can be used to manage your virtual shopping bag and to store
the language you have selected. In addition, the Cookies make it possible to analyse and record your surfing habits
in an anonymous way. The data does not contain any information that can be related to individual users.
10.2 Most of the cookies we use will be automatically deleted from your hard disc (session cookies) at the end of the
browser session. However, there are also cookies that remain with you on the hard disc. When you make repeated
visits to our store it is possible to realise, automatically, that you have visited us before and which entries and
selections you prefer (long-term cookies).
do want to draw your attention to the fact that some areas of our website may no longer work or work properly
11.1 We attach much value to the protection of your personal data and create, process and use your personal data
exclusively in accordance with the principles referred to below and whilst obeying the applicable data protection
11.2 Personal data includes all information that relates to a particular or identifiable person. This includes among
other things your name, your telephone number as well as your postal address and email address. Your data will be
collected and stored in the European Economic Area (EEA).
11.3 We create process and use your personal data only in connection with the services contemplated under this website
and only in so far as you have given your permission for that.
4. We use the information with regard to your person as follows:
(a) in order to provide you with information, products and services that you have either asked us to provide you with
or in respect of which we believe that they might be of interest to you, in so far as you have declared to agree to
being contacted for such purposes;
(b) in order to fulfil our obligations in connection with agreements that have been created between you and us;
(c) in order to draw your attention to changes in our service provision portfolio, in so far as you have declared to
agree to being contacted for such purposes.
11.5 Other than personally identifiable information, any material you transmit or post to the website shall be
considered non-confidential and non-proprietary. We shall have no obligations with respect to such material. We
shall be free to copy, disclose, distribute, incorporate and otherwise use such material
12.1 You agree to indemnify us against all losses, liabilities, costs and expenses reasonably suffered or incurred by us,
all damages awarded against us under any judgment by a court of competent jurisdiction and any sums paid by us as
a result of any settlement agreed by us arising out or in connection with:
(a) any claim by any third party that the use of the website by you is defamatory, offensive, bullying or abusive, or
of an obscene or pornographic nature, or is illegal or constitutes a breach of any applicable law, regulation or code
(b) any claim by any third party that the use of the website by you infringes that third party’s copyright or other
intellectual property rights of whatever nature; and
(c) any fines or penalties imposed by any regulatory, advertising or trading body or authority in connection with the
use of the website by you.
13.1 In the unlikely event that you have a complaint, please write to us at our registered office stated above.
14.1 If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction,
the invalidity of that provision will not affect the validity of the remaining provisions of these Terms and Conditions
which shall remain in full force and effect.
14.2 A person who is not a party to these Terms and Conditions shall have no right under the Contract (Rights of Third
Parties) Act 1999 to enforce any term of these Terms and Conditions but this shall not affect any right or remedy of
a third party which exists or is available in law under those provisions.
15. Governing Law and Jurisdiction
15.1 These Terms & Conditions shall be governed by and construed in accordance with the laws of England.
15.2 You agree to submit any disputes to the exclusive jurisdiction of the English courts.